Ask a Librarian

Welcome to Peking University Library. Ask questions anytime during our opening hours, and in anyway you like. We recommend that you read the User Guide before using our service.

1. Instant Message and PKU Library BBS

Please use Click here to chat with meto chat with our librarians during our opening hours.

Time: Monday-Friday 9:30 a.m. - 11:30 a.m., 1:30 p.m. - 4:30 p.m.

Note: If you use QQ Instant Messenger, please log into your QQ account, and then click the QQ icon.

You also can feel free to use PKU Library BBS to connect with us.

2. Call Us


Question Type

Place to go to



E-resources retrieval services,

card catalog -retrieval and OPAC,

wireless networks and self-service, etc.

General questions about library use.

General Reference Desk

Sunny Lobby


General questions of using the library, such as the library organization, layout, services, library policies and so on.

Temporary library cards for visitors

Reference Desk

East Entrance


Questions about book circulation, such as checking out and returning books, requests and holds, renewals, etc.

Book Return

Sunny Lobby


Reference Desk in Social Sciences and Humanities Collections Area



Reference Desk in Science and Technology Collections Area



Questions about the use of periodicals, such as how to find a journal, collections of bound journals and current periodicals, etc.

Reference Desk in Periodical Collections Area



Reference books and other library resources.

Reference Book Reading Room



Research topic and project consultation, etc.

Research Support Center



Subject librarians, information literacy training, research data services, etc.

Research Support Center



Find materials outside Peking University. Document delivery and interlibrary loan

Inter-Library Loan

Sunny Lobby


 Library cards,  loss reporting, other questions about library/reading card, etc.

Library ID

Sunny Lobby


3. Email Us

You can ask our librarians via email. We will reply within 2 working days. In order to get the answers quickly, please check out our "FAQ" before you ask. Thank you for your cooperation.

Type of questions


Course reserves

Faculty may use this service to ask our librarians to add the specified materials in the Course Reserved reading room.

Request a Purchase

Use this to suggest an item for purchase by the Peking University Library

Shelving request for new books

For new Books in "cataloging", patrons can request them to be shelving as soon as possible.

Interlibrary Loan

To request material which Peking University Library does not own

Change your contact information

Change your contact  information in the library system

Information retrieval

Questions about information retrieval and use of library resources

Suggestion box

Comments and suggestions

Others questions

Others questions