Ask a Librarian

Welcome to Peking University Library. Ask questions anytime during our opening hours, and in anyway you like. We recommend that you read the User Guide before using our service.

1. Instant Message and PKU Library BBS

Please use MSN or          Click here to chat with meto chat with our librarians during our opening hours.

Time: Monday-Friday 9:30 a.m. - 11:30 a.m., 1:30 p.m. - 4:30 p.m.

Note: If you use QQ Instant Messenger, please log into your QQ account, and then click the QQ icon.

You also can feel free to use PKU Library BBS to connect with us.

2. Call Us

 

Question Type

Place to go to

Location

Tel.

E-resources retrieval services,

card catalog -retrieval and OPAC,

wireless networks and self-service, etc.

General questions about library use.

General Reference Desk

Sunny Lobby

62757167

General questions of using the library, such as the library organization, layout, services, library policies and so on.

Temporary library cards for visitors

Reference Desk

East Entrance

62761002

Questions about book circulation, such as checking out and returning books, requests and holds, renewals, etc.

Book Return

Sunny Lobby

62751058

Reference Desk in Social Sciences and Humanities Collections Area

E2-1

62761012

Reference Desk in Science and Technology Collections Area

E3-1

62751064

Questions about the use of periodicals, such as how to find a journal, collections of bound journals and current periodicals, etc.

Reference Desk in Periodical Collections Area

E4-1

62761004

Reference books and other library resources.

Reference Book Reading Room

E102

62761002

Research topic and project consultation, etc.

Research Support Center

E203

62753504

Subject librarians, information literacy training, research data services, etc.

Research Support Center

E204

62757165

Find materials outside Peking University. Document delivery and interlibrary loan

Inter-Library Loan

Sunny Lobby

62759723

 Library cards,  loss reporting, other questions about library/reading card, etc.

Library ID

Sunny Lobby

62754246

3. Email Us

You can ask our librarians via email. We will reply within 2 working days. In order to get the answers quickly, please check out our "FAQ" before you ask. Thank you for your cooperation.

Type of questions

Details

Course reserves

Faculty may use this service to ask our librarians to add the specified materials in the Course Reserved reading room.

Request a Purchase

Use this to suggest an item for purchase by the Peking University Library

Shelving request for new books

For new Books in "cataloging", patrons can request them to be shelving as soon as possible.

Interlibrary Loan

To request material which Peking University Library does not own

Change your contact information

Change your contact  information in the library system

Information retrieval

Questions about information retrieval and use of library resources

Suggestion box

Comments and suggestions

Others questions

Others questions

 

English